Return Policy

MAISON HAITIENNE 100% Money-Back Guarantee

At MAISON HAITIENNE, we are committed to delivering the highest quality hair products to our customers. We stand by the craftsmanship and premium quality of our wigs, extensions, and hair bundles. Your satisfaction is our priority.

Our Guarantee Applies When:

  1. Damaged or Defective Products: If your item arrives damaged or defective, we will offer a full refund or replacement.

  2. Incorrect Items: If you receive the wrong product or length due to an error on our end, we will correct it by either sending the correct item or providing a full refund.

  3. Quality Issues: If the product you receive does not match our description (e.g., the hair is not raw or unprocessed as advertised), you are eligible for a full refund. 

In any of the above eventualities, please contact us within 48 hours of receiving your order providing photographic evidence of the issue and be sure to return the order within 14 days of delivery.

Conditions for Refunds:

  • Products must be unused, unworn, and in their original packaging.
  • The lace on wigs must remain untrimmed.
  • Refunds will not be issued for items that show signs of wear, have been altered, or have been chemically treated after purchase.

Exclusions:

  • Custom Orders: Customized wigs or bundles are non-refundable unless there is a clear defect.
  • Change of Mind: We do not offer refunds for change of mind once the product has been shipped.

How to Request a Refund:

  • Contact our customer service team at customerservice@MaisonHaitienne.com within the specified timeframe.
  • Provide your order number, photos of the product, and a brief explanation of the issue.
  • Once approved, refunds will be processed to your original payment method within 7-10 business days.

Thank you for choosing MAISON HAITIENNE. We are dedicated to providing you with the best luxury hair products and ensuring a positive shopping experience.