International Delivery ✈️

MAISON HAITIENNE International Delivery Policy

At MAISON HAITIENNE, we are proud to offer international shipping to our customers around the world, bringing our premium hair extensions and wigs directly to your doorstep. Please review our international delivery policy to ensure a smooth and satisfactory shopping experience.

Shipping Rates & Delivery Times

  • Shipping Rates: International shipping rates vary based on the destination country and the total weight of your order. Shipping costs will be calculated at checkout.
  • Estimated Delivery Times: Delivery typically takes between 7-15 business days depending on your location. Please note that delivery times are estimates and may vary due to customs processing or other delays beyond our control.
  • Expedited Shipping: We offer expedited international shipping options to select countries. If available, this option will be provided at checkout.

Customs, Duties & Taxes

  • All international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
  • Customs policies vary widely; please check with your local customs office for more information regarding duties and taxes applicable to your order.
  • In the event that customs fees are refused by the recipient, the package may be returned to us, and any return shipping costs will be deducted from your refund.

Order Processing

  • Orders are typically processed and shipped within 3-4 business days. You will receive an email confirmation with tracking details once your order has been dispatched.
  • Please ensure that all shipping information is entered accurately at checkout to prevent delays. We are not responsible for shipments sent to incorrect addresses provided by customers.

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package’s journey to your location.
  • Please allow up to 48 hours for tracking updates to appear once your order has been dispatched.

Returns & Refunds

  • Due to the nature of our products, all international sales are final and not eligible for returns or exchanges unless the item arrives damaged or defective.
  • If you receive a damaged item, please contact our customer service team within 48 hours of receiving your package with photos of the damage for resolution.

Contact Us

If you have any questions regarding our international shipping policy, please reach out to our customer service team at orders@MaisonHaitienne.com. We’re here to assist you with any concerns or inquiries.